Chani Buyeke Boylen
IT Support · Help Desk · Desktop Support
Looking for my full resume?
View a detailed, printable version with all my experience and skills.
Professional Summary
Hands-on IT Support Professional with over 3 years of experience providing technical support, troubleshooting hardware and software, and managing desktops, laptops, and network issues. Skilled in Windows 10/11 environments, Active Directory, ticketing systems, and IMACD tasks. CompTIA A+ certified, with strong problem-solving and customer service skills. Seeking an entry-level help desk or desktop support role in the DFW area.
Projects & Skills Showcase
Website Deployment (Live Sites)
Goma Gold Miners
Designed, developed, and deployed company website using AI-assisted tools. Managed hosting via Hostinger (2022–2026). Enhanced online presence for ethical mineral exports.
Hostinger
AI-assisted
HTML/CSS
Kibimba Refinery
Built company website from scratch with responsive design. Implemented user-friendly navigation and client-focused content for precious metals refinery in Nairobi.
Hostinger
Responsive Design
AI-assisted
Hardware, Networking & IMACD
Desktop/Laptop & IMACD
- OS installation (Windows 10/11)
- Hardware upgrades: RAM, SSD, components
- IMACD (Install, Move, Add, Change, Dispose)
- PC Imaging & Data Migration
- Device Refresh & Asset Tracking
- Printer & peripheral support
Ethernet & Networking
- Wired Ethernet cables (Cat6), re-termination
- TCP/IP, DNS, DHCP, Wireless troubleshooting
- Basic router/switch setup
- Vendor coordination
Tools & Processes
- Active Directory (password resets, provisioning)
- Ticketing Systems & SLA awareness
- Remote Assistance Tools
- Technical Documentation
- Microsoft 365, Google Workspace
Client Support & Training
5+ tickets/day
ESAT Computer Hub (Kenya)
Airbnb owner
- Computer Hub Assistant & Tutor – ESAT, Kenya (2018–2021): Resolved 5+ daily tickets for hardware, software, and network issues. Executed full-cycle IMACD, system imaging, and data migration. Managed Active Directory accounts and trained beginners.
- Administrative Assistant & Website Manager – Goma Gold Miners (2022–2026): Managed daily ops, documentation, client communications. Hardware setup and basic network troubleshooting.
- Airbnb Owner & Property Manager (2024–2025): Provided technical support for Wi-Fi/smart devices, managed ticket-based requests, achieved 90% occupancy.
“Successfully maintained 90% Airbnb occupancy while resolving Wi-Fi and booking platform issues through ticket-based tracking.”
— Chani, property manager 2024–2025
Education & Certifications
GED | United States
CompTIA A+ Certified
Completed