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Denton, TX (DFW Area) (940) 268-5547 Boylenchani@gmail.com

Chani Buyeke Boylen

IT Support · Help Desk · Desktop Support
Professional Summary
Hands-on IT Support Professional with over 3 years of experience providing technical support, troubleshooting hardware and software, and managing desktops, laptops, and network issues. Skilled in Windows 10/11 environments, Active Directory, ticketing systems, and IMACD tasks. CompTIA A+ certified, with strong problem-solving and customer service skills. Seeking an entry-level help desk or desktop support role in the DFW area.
Technical Skills

Hardware & OS

  • Windows 10/11, Windows Server (basic)
  • Desktop/laptop setup, diagnostics, upgrades
  • Break/Fix, printer & peripheral support

Imaging & Deployment

  • PC Imaging, Data Migration
  • IMACD (Install, Move, Add, Change, Dispose)
  • Device Refresh, Asset Tracking

Networking

  • TCP/IP, DNS, DHCP, Wireless troubleshooting
  • Ethernet cabling & termination
  • Basic router/switch

Tools & Core

  • Active Directory, Ticketing Systems
  • Microsoft 365, Google Workspace
  • Vendor coordination, documentation
Professional Experience
Administrative Assistant & Website Manager2022 – Jan 2026
Goma Gold Miners, Kenya
  • Managed daily operations, documentation, access records, and client communications.
  • Developed and deployed the company website using AI-assisted tools; managed hosting via Hostinger.
  • Performed hardware setup and basic troubleshooting for office workstations and network connectivity.
Airbnb Owner & Property Manager2024 – 2025
Self-Employed
  • Provided technical support for Wi-Fi and smart devices, resolving guest issues quickly.
  • Managed ticket-based requests to prioritize and track tasks efficiently.
  • Optimized operational workflows and pricing, achieving a 90% occupancy rate.
Computer Hub Assistant & Tutor2018 – 2021
ESAT Computer Hub, Kenya
  • Resolved 5+ daily tickets for hardware, software, and network issues with timely documentation.
  • Executed full-cycle IMACD, system imaging, and data migration for desktops, laptops, and peripherals.
  • Managed Active Directory accounts: password resets, access permissions, and account provisioning.
  • Trained beginners and teenagers in basic computer skills, improving digital literacy.
Projects & Portfolio Highlights

Goma Gold Miners Website

Designed, developed, and deployed company website using AI-assisted tools. Managed hosting via Hostinger, ensuring uptime and accessibility.
HTML/CSSAI-assistedHostinger

Kibimba Refinery Website

Built from scratch with responsive design, user-friendly navigation, and client-focused content for a precious metals refinery.
HTML/CSSAI-assistedHosting

IT Support Workflows

Developed ticketing/troubleshooting workflows, documentation templates for IMACD, imaging, data migration. Improved response tracking.
DocumentationTicketingProcess

Hardware & Network Setup

Configured/upgraded desktops, printers, network devices. Installed Ethernet cabling, routers, wireless APs. Documented setups.
EthernetTCP/IPHardware
Education & Certifications
GED – United States
CompTIA A+ Certified
Completed
Soft Skills: Customer service · Communication · Problem-solving · Team collaboration · Vendor coordination · Mentoring
Location: Denton, TX (DFW Area)
Languages: English (Fluent)
Mobility: Onsite, multi-site, road-based IT
Download Resume (PDF)