Chani Buyeke Boylen

IT Support · Help Desk · Desktop Support

Professional Summary

Hands-on IT Support Professional with over 3 years of experience providing technical support, troubleshooting hardware and software, and managing desktops, laptops, and network issues. Skilled in Windows 10/11 environments, Active Directory, ticketing systems, and IMACD tasks. CompTIA A+ certified, with strong problem-solving and customer service skills. Seeking an entry-level help desk or desktop support role in the DFW area.

Technical Skills

Hardware & OS

Windows 10/11, Windows Server (basic)
Desktop/laptop setup, diagnostics, upgrades
Break/Fix, printer & peripheral support

Imaging & Deployment

PC Imaging, Data Migration
IMACD (Install, Move, Add, Change, Dispose)
Device Refresh, Asset Tracking

Networking

TCP/IP, DNS, DHCP, Wireless troubleshooting
Ethernet cabling & termination
Basic router/switch

Tools & Core

Active Directory, Ticketing Systems
Microsoft 365, Google Workspace
Vendor coordination, documentation

Professional Experience

Administrative Assistant & Website Manager2022 – Jan 2026

Goma Gold Miners, Kenya

Managed daily operations, documentation, access records, and client communications.
Developed and deployed the company website using AI-assisted tools; managed hosting via Hostinger.
Performed hardware setup and basic troubleshooting for office workstations and network connectivity.

Airbnb Owner & Property Manager2024 – 2025

Self-Employed

Provided technical support for Wi-Fi and smart devices, resolving guest issues quickly.
Managed ticket-based requests to prioritize and track tasks efficiently.
Optimized operational workflows and pricing, achieving a 90% occupancy rate.

Computer Hub Assistant & Tutor2018 – 2021

ESAT Computer Hub, Kenya

Resolved 5+ daily tickets for hardware, software, and network issues with timely documentation.
Executed full-cycle IMACD, system imaging, and data migration for desktops, laptops, and peripherals.
Managed Active Directory accounts: password resets, access permissions, and account provisioning.
Trained beginners and teenagers in basic computer skills, improving digital literacy.

Projects & Portfolio Highlights

Goma Gold Miners Website

gomagoldminers.com

Designed, developed, and deployed company website using AI-assisted tools. Managed hosting via Hostinger, ensuring uptime and accessibility.

HTML/CSSAI-assistedHostinger

Kibimba Refinery Website

kibimbarefinery.com

Built from scratch with responsive design, user-friendly navigation, and client-focused content for a precious metals refinery.

HTML/CSSAI-assistedHosting

IT Support Workflows

Developed ticketing/troubleshooting workflows, documentation templates for IMACD, imaging, data migration. Improved response tracking.

DocumentationTicketingProcess

Hardware & Network Setup

Configured/upgraded desktops, printers, network devices. Installed Ethernet cabling, routers, wireless APs. Documented setups.

EthernetTCP/IPHardware

Education & Certifications

GED – United States

CompTIA A+ Certified

Completed

Soft Skills: Customer service · Communication · Problem-solving · Team collaboration · Vendor coordination · Mentoring

Location: Denton, TX (DFW Area)

Languages: English (Fluent)

Mobility: Onsite, multi-site, road-based IT

Download Resume (PDF)